This policy is not limited to parents or carers of children that are registered at the school. Any person, including members of the public, may make a complaint to Hanthorn House about any provision of facilities or services that we provide. Unless complaints are dealt with under separate statutory procedures (such as appeals relating to exclusions or admissions), we will use this complaints procedure.
A concern or complaint can be made in person, in writing or by telephone. They may also be made by a third party acting on behalf on a complainant, as long as they have appropriate consent to do so. Concerns should be raised with the Headteacher in their absence. If the issue remains unresolved, the next step is to make a formal complaint. Complaints against school staff (except the Headteacher) should be made in the first instance, to Amy Gibson (Headteacher) via the school office. Please mark them as Private and Confidential. Complaints that involve or are about the Headteacher should be addressed to Colin Phillips or James Docherty (Proprietors), via the school office. Please mark them as Private and Confidential.